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Work requests entered via the online form are automatically stored in a
central repository. From here it is sanity checked by TM Forum staff and
the appropriate Maturity level, (default 1) is set. It is then assigned
and forwarded to a CR Manager who will manage it through the remainder
of its life.
A quick pre-assessment is conducted by the CR Manager to ensure
straightforward items can be addressed quickly and more complex ones are
sent for more detailed analysis. Approx 10% of the requests will
complete its assessment at this phase of the process.
The duration of this phase should be a 1 to 2 days.
Maturity level for items in this phase would typically be of a level 1
(IPR and other sanity checks having been completed).
Refer to the Work Request sub-process for more details.
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